Billing 2

Responses to typical Billing-related questions

Pre-Sales / Sales 9

Responses to typical Sales (or Pre-Sales) questions

Support 64

Responses to typical Support-related questions

Most Popular Articles

 Can I add TeamSpeak slots to my server myself?

We often get asked by our clients to have TeamSpeak slots added to their existing servers. In the past, this was a manual process that required that a quote be sent by our billing department, the quote to be accepted by the client, and...

 How does "Clan Pay" work?

We offer "Clan Pay", allowing your team / clan members to help make a contribution to the invoice for your team's voice chat server, so no one person is responsible for paying the whole bill themselves.   The way it works is: 1- A...

 Once purchased and paid, how long does it take before my new domain name is active?

The time it takes for your new domain to be active can vary.   After registering our DNS servers with your domain registrar (assuming the domain was bought elsewhere), it could take as long as 48 hours for the DNS records to propagate...

 What payment methods do you accept?

We offer payment for all our hosting services using the following forms of payment:- PayPal- Credit Card via Stripe payment gateway- Bank Transfers (EPS Austria, Korea Bank Transfer, Malaysia Bank Transfer, Philippines Bank Transfer,...

 How do I get a new administrator token / privilege key?

We often get asked by our clients (who have either formatted their computers or are accessing their Teamspeak service from another machine) on whether a new administrator token / privilege key can be generated. The Control Panel that we...